Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 1, 2025

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you:

  • Create an account or use our services
  • Contact us for support or inquiries
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys or feedback forms

Pet and Client Information

As a pet care management platform, we collect and process information about pets and their owners, including:

  • Pet profiles (name, breed, age, medical information)
  • Owner contact information
  • Veterinary records and vaccination history
  • Behavioral notes and care instructions
  • Photos and videos of pets (with consent)

Usage Information

We automatically collect certain information about your use of our services:

  • Log data (IP address, browser type, pages visited)
  • Device information
  • Usage patterns and preferences
  • Performance and analytics data

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Communicate with you about products, services, and events
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

  • Payment processing
  • Data analysis
  • Email delivery
  • Hosting and technical services
  • Customer service

Legal Requirements

We may disclose information if required to do so by law or if we believe such action is necessary to:

  • Comply with legal obligations
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing
  • Protect the personal safety of users or the public

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Employee training on data protection
  • Incident response procedures

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need personal information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your information
  • Restriction: Request restriction of processing

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. For more information about our use of cookies, please see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are subject to appropriate safeguards and comply with applicable data protection laws.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete such information promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

  • Email: privacy@claritypetpro.com
  • Phone: +1 (555) CLARITY
  • Mail: Clarity Pet Pro, Privacy Department, [Address]